CenterOne Contact Center
Serve customers on every channel without stitching tools together
A full CCaaS suite that shares directory, presence, and reporting with your phone system — so agents and back-office experts work from the same platform.
Omnichannel routing
Voice, web chat, email, SMS, and social queues routed by skill, priority, and customer history.
Real-time dashboards
Wallboards, live queue stats, and threshold alerts supervisors can build without a professional-services ticket.
Quality management
Screen and call recording, scorecards, calibration, and automated evaluation across 100% of interactions.
Workforce management
Forecasting, shift bidding, intraday adherence, and agent self-service swaps.
AI agent assist
Live suggested answers, knowledge lookups, sentiment alerts, and automatic after-call wrap notes.
Blended outbound
Preview, progressive, and predictive dialing with compliance guardrails and DNC management.
-38%
Average handle time after AI assist rollout
+22
Point CSAT lift with skills-based routing
6 wks
Typical time from kickoff to live queues
See a live queue in action
We'll route a real call through routing rules built for your team during the demo.